General

These general terms and conditions of use apply to all orders placed by the customer with Classy Sole, through the Classy sole website or social media or through any means of placing order.

By using Classy Sole and/or placing an order, you agree to be bound by the terms and conditions set out herein (the”Terms”). Please make sure that you have read and understood the Terms before placing your order.

The inclusion of products or services on Classy Sole at any given time does not imply or guarantee that these products or services will be available. We reserve the right to discontinue any product at any time.

We reserve the right to amend these Terms from time to time without providing you with prior notice. The version of the Terms that will apply to your order will be those on Classy Sole at the time you place your order.

You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the Site, or which impacts the security of the Site, or (iii) employ any device or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the Site, or to copy content from the Site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.

Prices and Delivery charges

The delivery charges for each order, if applicable, will be determined by the order size, weight and delivery destination and will be clearly indicated during the check-out process. If we are unable to deliver your order in full within one delivery, there will not be an additional charge for any subsequent deliveries.

Ordering/conclusion of contract

You may order through the Classy Sole website or by using social media apps. Please visit our customer support page for more information.

Once you have placed your order, you will receive the confirmation through email/SMS/ whatsapp. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity and refund the applicable amount using the same method used to make the payment.

Shipping and Delivery

Classy Sole exercises the utmost diligence in accepting and processing orders and will endeavor to deliver your order to an address in accordance with your selected delivery option.

Classy Sole endeavors to dispatch orders as quickly as possible and in the order in which they are placed. Please allow up to 5 additional days for rural/remote areas. Though we aim to deliver within the communicated timeframe, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 20 business days, you may cancel your order.
For customized orders, a delivery time exceeding 30 days may be required. Before you place your order, you will be informed of the expected delivery details. Once you have placed your order, you will receive an email/SMS/ Whatsapp confirmation with your expected delivery details based on the mode of communication provided to us.

if your order does not arrive by the scheduled date, please contact Classy Sole Customer Service.

Cancellation Policy

You may cancel or return your order from the date you place the order until 7 days after receipt of the ordered items. Please note that you will bear the cost of the delivery to return the items to Classy Sole. You will find the full Returns Policy at Classy Sole.

If the item you have received is defective, please notify Classy Sole promptly and return the item in accordance with our terms and conditions. Classy Sole will, for any products deemed defective, provide a full refund, including the costs of delivery and return if reported within 24 hours of delivery. Additional evidence such as photo of defective product may be requested to process with the refund process. The provisions set forth herein do not limit any applicable statutory rights.

In the event of an error in connection with any products or services displayed through Classy Sole (including typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability), Classy Sole reserves the right to cancel any order prior to the time it is delivered to you.

Refunds Policy

Classy Sole guarantees a full refund in the form of wallet credit or exchange for any returned items, provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.

Our Liability

Nothing in these Terms shall exclude or limit Classy Sole liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

You Expressly Understand and Agree That Classy Sole Shall Not Be Liable for Any Direct, Indirect, Incidental, Special, Consequential, Exemplary or Punitive Damages, or Any Other Damages Whatsoever, Including but Not Limited to, Damages for Loss of Profits, Goodwill or Other Intangible Losses (Even if We Have Been Advised of the Possibility of Such Damages), Arising Out of, or Resulting From, Your Use or Inability to Use Our Website; the Use of Any Content or Other Material on Our Website, the Cost of Procurement of Substitute Goods or Services Resulting From Any Goods, Data, Information or Services Purchased or Obtained or Transactions Entered Into or Messages Received Through or From Our Website; Unauthorised Access to or Alteration of Any Transmissions or Data Sent or Received Between Us; Statements or Conduct of Any Third-party on Our Website; or Any Other Matter Relating to Our Website. In No Event Shall Our Total Liability to You for All Damages, Losses, and Causes of Action (Whether in Contract, Tort (Including, but Not Limited to, Negligence), or Otherwise) Exceed the Amount Paid by You, if Any, in Connection With Your Use of Our Website. If You Are Dissatisfied With Any Portion of Our Website, or With Any of These Terms of Use, Your Sole and Exclusive Remedy is the Discontinuation of Your Use of Our Website.
OUR MAXIMUM LIABILITY TO YOU FOR ANY LOSS OR DAMAGE ARISING IN CONNECTION WITH YOUR ORDER ON CLASSY SOLE SHALL BE LIMITED TO THE TOTAL PRICE OF YOUR ORDER.

Colours and measurements

We make all reasonable efforts to accurately display the attributes of our products, including composition and colors. The color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors.

An item’s measurements stated on Classy Sole are only approximate values to give you a better understanding of the model or fit of that specific item. They are not a guarantee of the actual measurements of the item you receive. The final measurements of an item may vary depending on the material used in production.

Guarantee

If there are defects in the items you have purchased, Classy Sole abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in items that we have supplied, including damage incurred in transit, please let us know by returning the items to us without delay.

Ownership of rights

All intellectual property rights, such as trademarks and copyrights at Classy Sole remain with Classy Sole and its subsidiaries or licensors. Any use of Classy Sole or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Classy Sole.

Intellectual Property Rights

All content included on this Site, such as works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colours, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (collectively, “Content”), is the property of Classy Sole and is protected by international copyright and other intellectual property laws and may not be reproduced.